Why book a consultation? It is important that you find a therapist who you feel a connection with and feel comfortable with. A consultation with KW Mental Health and Wellness can help you get a sense of how our therapists work with our clients and whether or not you feel they are the right fit for you. At MHW we offer multiple 20-minute free consultation to help you find a good connection. You can connect with several different therapists before deciding who you would like to start your therapy journey with.

What to expect at a consultation: A consultation is booked with the therapist and takes place over the phone or online. It is a chance to ask questions, learn more about your next steps, explore in more detail how the therapist may support you, and in general, get to connect. If you are not sure what to say, don’t worry! The therapist will guide you through the consultation.

While KW Mental Health and Wellness offers remote services (phone and online) across Ontario, we also offer one on one in-person counselling at two locations in Kitchener-Waterloo. We are located at 303-690 Belmont Ave W, in Kitchener, Ontario and 101-16 Andrew St. Kitchener. Ontario. At our clinic we strive to create a comfortable, welcoming environment that allows you to relax and enjoy the space during your sessions. Our number one priority is creating a judgement-free, trauma informed space.

Visit "our space" page for photos and more information: https://www.kwmentalhealth.com/our-space

What are the benefits of choosing online counselling? With online video chat, you can receive a face-to-face virtual experience. Video counselling allows you to see your therapist while still maintaining the convenience of not needing to travel or physically go to our office. You are also able to take the video chat in a space that you are most comfortable in. We offer a secure easy to use online platform.

More Options: When you seek counselling services via online video, you are no longer limited to a specific geographical location, such as if you were at our Kitchener-Waterloo office. Your choices on who you would like to work with greatly expand.

Flexibility: It’s much easier to schedule a counselling appointment when you aren’t required to travel anywhere. For folks with busy schedules, this may be a more convenient way of accessing mental health services.

Considerations: Do you have a comfortable space where you can take a private video call? Do you have access to a computer and stable wifi?

What are the benefits of choosing telephone counselling?

Comfort: With telephone counselling, you can be in a space that you feel comfortable in, and unlike in-person and video, phone counselling allows folks to practice self-care more easily during the session. For example, if you are someone who likes to move and walk as you talk, or you are someone who likes to use fidgets or hold ice packs to ground yourself, you may benefit.

More Options: When you seek counselling services over the telephone, you are no longer limited to a specific geographical location, such as if you visited our Kitchener-Waterloo office. Your choices on who you would like to work with greatly expand.

Flexibility: It’s much easier to schedule a counselling appointment when you aren’t required to travel anywhere. For folks with busy schedules, this may be a more convenient way of getting mental health therapy.

Considerations: Do you have a comfortable space where you could take a private call?